Frequently Asked Questions
Look up a Question, if we haven't answered it you can email us
Most Popular Questions
HOW DO I ORDER A WIG FROM YOU?
Due to COVID-19, we are no longer accepting custom orders to avoid long processing time. At the moment our wigs will only be available as first come, first serve basis. These collections will be ready to ship wigs and are montly available . We encourage you to follow us on Instagram or subscribe to our newsletter to be the first to know when the collections launch.
HOW CAN I CONTACT COSTUMER SERVICE?
You can reach out to us on Whatsapp: +31618784303
or by Email: Bundleofinches@gmail.com
HOW MANY BUNDLES DO I NEED? ( FULL HEAD )
Recommended bundles if buying the following lengths:
12" - 14" 2 Bundles
16" - 24" 3 Bundles
26" - 30" 4 Bundles
32" - 40" 5 Bundles
CAN I ORDER ONLINE AND COME PICK MY ORDER UP?
No, we are an online only store.
However, If you want to try out different wigs from us we can arrange a private shopping moment for you. Send us a message for the possibilities.
( Clients in the Netherlands only)
HOW DO I CHANGE OR CANCEL MY ORDER?
Please be sure of your selection, ALL SALES ARE FINAL.
Selected the wrong length or size? Email us as soon as possible, if your order is already shipped we can not make any changes and you will not be able to return your items.
WHY IS MY ORDER SELECTED FOR VERIFICATION?
Your order can be selected for verification if your order is flagged by our fraud department. We will reach out to you via email or by phone to inform you of what is needed to move forward with your order.
HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY PACKAGE?
Our standard shipping time(for frontal, closures, bundles, full lace wigs, lace front, closure wigs, frontal wigs and bob wigs) is 7 business days (Monday to Friday and it excludes holidays) after 48 hours payment processing time. If you selected ready to ship items.
Costum made after order wigs take a standard shipping time of 21 - 30 business days (Monday to Friday and it excludes holidays) after 48 hours payment processing time. *Processing time is subject to change due to unforeseen circumstances. All orders are subject to fraud risk analysis.*
We will NOT be held liable for any delays due to incorrect shipping & billing addresses.
Please check all your payment and contact details before ordering with us.
CAN I CHANGE THE SIZE OR LACE OF A WIG I ORDERED?
No, that will be a costum order please contact us for any special costum orders.
All specs of the featured wigs are listed in the description section. Please read them carefully.
Due to the Nature of all our hair products, all sales are FINAL. No REFUNDS or EXCHANGES are accepted!
DO YOU SHIP INTERNATIONALLY?
Yes, we do. All international orders are shipped via DHL.
HOW SHOULD I TAKE CARE OF MY WIG?
We have send you an haircare guide with your order. It is also possible to visit this on our haircare guide page.
We also have a essentails haircare package witth all the goods to keep your hair in the best condition. This packages will extend the longevity of your unit.
We highly recommend ordering this haircare package with every wig purchase.
